02 Day Return Policy


We offer you complete peace of mind while ordering at DIGITEXSTORE.COM - you can return all items within 02 days of receipt of goods against manufacturing defects only.


Defective Items


If an item is found defective, please get in touch with our customer care on support@digitexstore.com or call us on 011-42484237 within 02 day of receipt of the product. When we receive the item, we will inspect it to ensure everything is present and is in its original condition and then issue either a full refund, store credit or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.


Mail us back the product at


DIGITEX MEDICAL SYSTEMS (P) LTD.

Corporate Office: 2/6 IIIrd Floor, Patel Road, West Patel Nagar, New Delhi-110008, India


Once we receive the package, we will issue a refund of the purchase amount. In case the return is found ineligible for refund, we will courier the product back to you. We will strive to close the issue within 07 days of receiving the product.

Following shall NOT be eligible for return or replacement :

  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial / UPC numbers
  • Any damage / defect which are not covered under the manufacturer's warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered

    In case of any queries, please write to our customer care on support@digitexstore.com or call us on +919818755585


     

    SHIPPING & DELIVERY POLICY (INTERNATIONAL)


    • International customers can purchase products online with 100% confidence. 
    • You can make payment through CCAvenue or PayPal. For PayPal payments, visit: https://www.paypal.me/digitexstore
    • On receipt of your order and 100% payment, our customer support team will get back to you through email for documentation.
    • You will be weekly informed about your order status by our customer support team through email. 
    • You will receive the purchased goods in time frame of 3-4 weeks normally. Incase of any delay, you will informed by us.
    • We ship your goods through reliable international freight forwarders like DHL, FedEx, TNT etc.
    • For any queries, you can write to us on support@digitexstore.com or Call: +919818755585


    SHIPPING & DELIVERY POLICY (INDIA)


    *Free Shipping: We provide Free Shipping on Orders amounting INR 20000/- and above.
    *COD: We provide Cash on Delivery in Delhi-NCR Region only on Orders amounting INR 20000/- and above.  NCR includes Gurgaon, Faridabad, Noida and Ghaziabad. 


    What is DIGITEXSTORE.COM Shipping Philosophy?

    DIGITEXSTORE.COM promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us!

     

    How long will my order take to arrive?

    On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

     

    Are there any shipping charges?

    DIGITEXSTORE.COM offers FREE SHIPPING option on selected products and discounted shipping on most products in India. On products belonging to DIGITEXSTORE.COM Add-on program, nominal shipping charges are applicable. 

     

    Why is the delivery time different for different products?

    • Some products in our catalogue are directly shipped from these partner locations. These are marked as “Sold by Partner” and usually take 5-8 business days to reach your doorstep.

     

    • Some products in our catalogue are heavy or bulky and shipped through our surface logistics partner. These orders may usually take 12-15 business days and their delivery may not be possible at a few select locations.

     

    Will I receive my order in a single package?

    Your order may contain products marked as “Sold by DIGITEX”, “Sold by DIGITEX partners” or “Bulky Item”. Each of these categories have different estimated delivery times.

     

    Can I expect delivery on all days of the week?

    You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays. To view the list of holidays for 2016-17, write to us on support@digitexstore.com


    Why did I receive a partial Order?

    Please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately so please don’t worry your item is on its way. In some instances, there could be an item in your order that may have failed our Quality Check, which is done prior to dispatch, and don't have an alternate QC passed item. In such an event you may be sent that part of the Order that is available in stock. Be assured that we will make every attempt to procure the product/s unless cancelled by you. In case we are unable to fulfill your purchase we will refund you the payment made towards that item.

     

    I am going out of town. Can you expedite my delivery?

    We, at DIGITEXSTORE.COM take immense pride in being lightening fast. The current logistics infrastructure in India today doesn't allow us to expedite further at this time.

     

    What is DIGITEXSTORE’s shipping policy?

    DIGITEXSTORE.COM's Nationwide Shipping Policy: DIGITEXSTORE.COM promises to provide you with a best in class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us.

     

    FREE Shipping: DIGITEXSTORE.COM offers absolutely free nationwide shipping on selected products. On products belonging to the DIGITEXSTORE.COM Add-on program, nominal shipping charges are applicable. 


    Cash On Delivery (COD): DIGITEXSTORE.COM provides Cash on Delivery services in Delhi-NCR Region.  

     

    ESTIMATED DELIVERY TIME: Delivery within 3-7 business days*

    Your order will typically reach your doorstep within 3 business days if it is being shipped to the following areas

    •Delhi NCR (Delivery within 24 hours in select locations)

    •Metros

    •Select major cities given below:

    On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

     

    Heavy or bulky items

    Some products in our catalogue are heavy or bulky and shipped through our surface logistics partner. These orders may usually take 12-15 business days and their delivery may not be possible at a few select locations.

     

    Tracking

    How do I track my Order ?

    Email and sms are sent to you after the Order is Shipped that contains the tracking number and name of the logistics provider. Visit the website of the logistics provider and enter the tracking number for your shipment details.

     

    Blue Dart http://www.bluedart.com

    First Flight http://www.firstflight.net

    India Post http://www.indiapost.gov.in

    DTDC http://www.dtdccourier.in

     

    I used my tracking number to check the details my shipment but the information is not clear to me.

    Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn't answer your question please call us.

     

    ·         In transit Your order is on its way to your city

     

    ·         Out for delivery Your order has reached your city and we will attempt to deliver it today

     

    ·         Hold at hub We tried delivering your order at least once and we will try again in 48 hours

     

    ·         RTO in transit Your order was undelivered and is on its way back to our warehouse.

     

    I should have received my order by now but I haven't. What do I do?

    If you have the tracking information (reference number and name of the Courier partner) please visit the courier partner's site and check for your Order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you.